Startup Support Advisory

Refund & Cancellation Policy

Last updated: January 1, 2024

1. Overview

At Startup Support Advisory, we are committed to providing high-quality funding advisory services. This Refund & Cancellation Policy outlines the terms under which refunds may be issued.

2. Free Consultation

Our initial consultation and eligibility assessment is completely free. No charges apply until you formally engage our services and agree to the fee structure.

3. Service Fee Structure

Our fees typically consist of:

  • Processing Fee: Charged upfront for documentation preparation and application processing
  • Success Fee: Charged only upon successful funding approval and disbursement
  • Registration Fee: For services like DPIIT, Udyam, or other government registrations

4. Refund Eligibility

Full Refund Applicable:

  • If we are unable to commence work within 15 days of payment
  • If you cancel within 48 hours of payment and no work has started
  • If there is a duplicate payment

Partial Refund (50%) Applicable:

  • If you cancel after work has commenced but before application submission
  • If we determine during processing that you do not meet eligibility criteria

No Refund Applicable:

  • After application has been submitted to the financial institution
  • If the application is rejected due to client providing incorrect information
  • Success fees (only charged on approval, hence non-refundable)
  • Government registration fees (DPIIT, Udyam, etc.) as these are paid to government
  • If client becomes unresponsive for more than 30 days during processing

5. Refund Process

  1. Submit a refund request via email to info@startupsupportadvisory.com
  2. Include your name, phone number, payment receipt, and reason for refund
  3. Our team will review the request within 3-5 business days
  4. If approved, refund will be processed within 7-10 business days
  5. Refund will be credited to the original payment method

6. Cancellation by Us

We reserve the right to cancel our engagement if we discover that a client has provided false or misleading information, engaged in fraudulent activities, or violated our Terms of Service. In such cases, no refund will be issued.

7. Force Majeure

In case of delays or inability to provide services due to circumstances beyond our control (natural disasters, government policy changes, pandemic, etc.), we will work with clients to reschedule services or provide appropriate credit.

8. Disputes

If you are dissatisfied with our refund decision, you may escalate the matter by writing to our grievance officer. We aim to resolve all disputes amicably within 15 business days.

9. Contact for Refund Requests

Startup Support Advisory

507, Anushri Accolade - 2, SN750/2/2, Science City Rd, Ahmedabad, Gujarat 380060

Email: info@startupsupportadvisory.com

Phone: +91 70488 81191

Refund requests must be sent to the email above with subject line: "Refund Request - [Your Name]"